RETURNS OF INCORRECT OR DEFECTIVE PRODUCT
We are passionate about quality, so we use only the best of materials & the finest of craftsmanship for our products.
Moreover, we check every piece thoroughly before shipping it out.
In the rarest of times that we may have missed out on something, & you receive a defective or an incorrect item, please email us promptly at email@example.com
To help us serve you better, please include in your email, clear pictures of the incorrect product or the defect.
TYPES OF DEFECTS
Products can be considered faulty if they are severely damaged or broken or have parts missing, making them unwearable.
Defects DO NOT include minor imperfections, marks, slight shade variations, slight measurement variations etc. In fact, these are features of the natural materials used and the hand crafting techniques employed and put together, are a hallmark of true artisanal luxury.
Kindly note, we will not accept as manufacturing defects, items that have been broken or damaged by rough handling during unboxing, trying on, wearing etc.
We encourage you to follow our instructions on care and storage of the products as we will not be responsible for damage from regular wear and tear, incorrect storage and general use.
If the item is indeed faulty or is incorrect, and you opt for a replacement, we will send you a new piece.
In this case, we will bear the cost of the return shipping of the damaged piece back to us & will also cover the shipping cost of the replacement item along with the customs duties( if any) on this new piece.
In case you prefer a refund, we will refund you the total cost of the product, the shipping charges borne by you on the original order and also the customs duties (if any) that you may have paid on this.
**Kindly note, we will refund/absorb these original &/or new expenditures ONLY if we have sent you an incorrect or a defective product.