KANYEKA REWARDS PROGRAMME
We truly love and cherish our community of loyal customers, ardent followers & earnest ambassadors!
'You', are our constant source of motivation to keep pushing the boundaries of innovative design and craftsmanship.
As a token of appreciation for your unstinting support, we have created a loyalty rewards programme.
HERE'S HOW IT WORKS
(1) SIGN-UP TO BECOME A MEMBER
-Quick & easy sign-up.
-Takes less than a minute.
-Get 200 points as a sign-up bonus.
-Double benefit, get faster checkout for future purchases.
-PRO TIP, save login info on your device for quicker logins in future.
-Find the Sign-up form in any one of the below 3 locations
-(a) JOIN NOW button in the REWARDS pop-up window on the bottom left of the screen.
-(b) The profile icon on the right, in the header toolbar.
-(c) On the ACCOUNT page in the CUSTOMER CARE menu in the footer.
(2) START EARNING POINTS
HOW TO EARN POINTS
-Your first 200 points from us for joining our programme.
MAKE A PURCHASE
RECEIVE 5 POINTs FOR EVERY $1 SPENT
-Earn as you spend.
LIKE OUR FACEBOOK PAGE
-Updates on events, promotions, new arrivals & more.
FOLLOW US ON INSTAGRAM
-Access to engaging content from styling guides to product care tips & more.
CELEBRATE YOUR BIRTHDAY WITH US
-Tell us your birth date, and we will gift you 500 points right on your birthday.
-We gift you these points once every calendar year, only on your special day.
-Kindly note, the points are not issued as soon as you enter your birth date.
-There needs to be a minimum 30 day gap between the day on which you enter your birth date, and the date these points are rewarded to you.
-This means that if your birthday falls within 30 days of you entering your birth date, you will receive you gifted points on your birthday in the following year.
(3) VIEW & REDEEM YOUR POINTS
HOW TO VIEW YOUR POINTS
-View your points anytime by logging in to your account in any one of the below 3 locations.
-(a) Through the Sign-in section of the REWARDS pop-up window on the bottom left corner of the screen.
-(b) Through the profile icon in the header tool bar.
-(C) Through the ACCOUNT page under CUSTOMER CARE in the footer menu.
-If you sign up through the ACCOUNT PAGE, you can then launch the rewards Pop-up immediately after,
where you will automatically see all available points with the expiry date.
HOW TO REDEEM YOUR POINTS
-Every 100 points is a $1 off reward.
-Points are redeemed in increments of 100. So, the minimum points you can redeem are 100.
-The maximum you can redeem will be the total points in your account, or the total number of points rounded down to the nearest 100.
-For eg, if your account has a balance of 1545 points, you will be able to redeem a max of 1500 points.
-45 unredeemed points will remain in you account until a future redemption or their expiry whichever is earlier.
-You can adjust the number of points you want to redeem on a sliding scale in the account dashboard.
-Once you have chosen the number and clicked redeem, you will be given a discount coupon code reflecting the dollar value of the redeemed points.
-You will also get an email notification immediately on the redemption.
-When you click APPLY CODE, it will automatically be applied if you checkout.
-If you choose to complete the checkout at a later time, you will have to manually copy-paste & apply this unused code at checkout.
-You will find this unused coupon code under MY REWARDS in the KANYEKA Rewards pop-up window.
-You can also find this code in the email you will have received immediately after redeeming.
EXPIRY OF POINTS
-All the points carry an expiry date.
-The expiry date is 1 year (365 days) from the time of your last point related activity through your account.
-For eg, if you set up your account on 1st June 2021, & immediately liked and followed us on our socials, you will earn a total of 300 points for these actions. These 300 points will expiry on 31st May 2022. Now if you make a purchase of $100 on 15th June 2021, you will immediately earn 500 points for this. Now, assuming that you have not yet redeemed the first 300 points in this transaction, a total of 800 ( 300 + 500) points will be balance in your account. All 800 points will now expire on 14th June 2022.
HERE'S HOW IT WORKS
(1) RECEIVE YOUR REFERRAL LINK
-Once you have set up your account,
(same account as the rewards programme),
you will be able to view your referral code.
-This code is unique to you and never expires.
(2) SHARE YOUR REFERRAL LINK
-You can share it at any time and with as many friends as you wish.
-You can share it directly from the pop up via email, social media,
or even copy paste it and share through WhatsApp.
-Your friends will then have to click the link and input their email.
-They will then receive an email with a FRIEND reward in the form of a coupon code.
-When they make a purchase after applying this code, they will get a discount of $10 off.
-They do not need to set up an account for themselves for this. They have to just complete the purchase.
-If they do not click this link and input their email, this flow will be incomplete and hence will not work.
-This referral reward will not work if your friend is already a member of our REWARDS PROGRAMME.
(3) EARN THE REWARD
-Once they have successfully completed their referred purchase,
you will receive an email with your reward for the referral.
-The reward will be a $10 off coupon for your next purchase.
-This reward to both you and them, is valid only for the first purchase made by your friend through the referral link.
-If you have shared the link with multiple friends, you will be able to get your reward for all the first purchases made by each of them through the referral link.
-Besides getting a notification email, the rewarded coupon you will receive,
will also be reflected in your account and you will be able to redeem it in a future purchase.
You will receive immediate notification of every activity that happens through your account. From earning points, redemptions, successful referrals, points expiry and more, we ensure that you will always be updated with information regarding your REWARDS account activity.
It is not possible to stack or combine multiple reward coupons at checkout. Only one coupon can be used per transaction.
Similarly, these reward coupons can also not be combined with our other store discounts or coupon codes.
NEED MORE INFORMATION ON THIS ?
If you have any further queries on how this works or need any more information on the rewards programme,
drop us a line and we'll get back to you as soon as we can.
CHAT: The quickest way to reach us,
write in, in our live chat window with your name, message and contact details, & we'll reply as quickly as we can.
(during business hours).
WHATSAPP: Send us a WhatsApp text message at +65-9106 7564
Alternatively, you can fill in the form below and we'll write back at the earliest.
Exciting rewards await.