SHIPPING & DELIVERY

Free shipping over minimum value.

ORDER PROCESSING TIME 


(Applicable to both Singapore & international orders)



IN-STOCK PRODUCTS


Please allow 2-3 business days to process your order.

However, we will try to ship your order out at the earliest.



MADE-TO-ORDER PRODUCTS


Made to order products require 4-5 weeks to process. 

However, we will try our best to have them made in the shortest possible time.

The order processing time does not include shipping time.



PROCESSING ON BUSINESS DAYS


Processing days are from Monday to Friday 9 AM -7 PM SGT.

For orders placed on Saturday or Sunday, processing starts on the following Monday.

For orders placed on Singapore public holidays, we will start processing it on the next business day.

If you need your purchase urgently, please leave us a message in the 'SPECIAL INSTRUCTIONS' field on the Cart Page,

or send us an email at contact@kanyeka.com &,

We will try our best to help you get your order at the earliest.





SHIPPING WITHIN SINGAPORE



FREE SHIPPING


FREE SHIPPING FOR ORDERS OVER USD 75 (Approx SGD 100)



FLAT RATE SHIPPING


ORDERS UNDER USD 75 are charged at a flat rate of USD 3 (Approx SGD 4)



 REGISTERED COURIERS


We only ship through reputed, couriers that are registered locally.



DELIVERY TIMELINES


Typically, delivery takes 1-2 business days from the date of shipment.

-Kindly Note-

This timeline is an estimate and that delivery times may be affected by varied situations that are beyond our control, such as the Covid pandemic, peak or festive season rush etc.



 TRACKABLE PARCEL


 You will be able to track the parcel with the tracking number provided.

Please ensure that your email address is accurate and in use.



SIGNATURE AT DELIVERY


Depending on the courier service, your signature may or may not be required at delivery.



DELIVERY ADDRESS


Please ensure that you fill in the correct address and contact information. 

We are unable to change the address once the order has been placed.

We will not be responsible for items not received due to an incorrect delivery address. 



RESTRICTIONS


We do not ship to P.O. Boxes.


 


INTERNATIONAL SHIPPING


(FOR ORDERS BELOW USD 200)



LIVE RATES AT CHECKOUT


You will be able to view dynamic, real time shipping rates at checkout.



MULTIPLE SHIPPING OPTIONS FOR YOUR CONVENIENCE


You will be able to choose the shipping mode that you are most comfortable with.



COURIER OPTIONS BASED ON VALUE ADD


 Choose from reputed, registered couriers based on the fastest, the cheapest and the most economical ones.



ADVICE ON CUSTOMS DUTIES & TAXES


Depending on your destination country, customs, import duties & other taxes may be applicable to you.

For full transparency & to avoid last minute surprises, you will be advised on estimated import duties at checkout.

Kindly note, that these amounts are advised estimates only and not the final amounts, which will be calculated & collected by the customs authorities in your country. 



DELIVERY TIMELINES


Delivery timelines vary between 3-15 days depending on the courier speed chosen & your destination country.

Kindly Note that these timeliness are estimates and that delivery times may be affected by varied situations that are beyond our control, such as customs delays in your home country, the Covid pandemic, high peak/festive season rush etc.



RARE SURCHARGES


While we do our best to give you as accurate & detailed shipping information as is possible, 

 in very rare circumstances, there may be negligible surcharges(eg-Remote area surcharge), applicable at the last mile delivery stage. As we are unable to predict these, unfortunately we cannot advise you on the amount to be paid.



 TRACKABLE PARCEL


You will be able to track the parcel with the tracking number provided.

Please ensure that your email address is accurate and in use.



SIGNATURE AT DELIVERY


Your signature may or may not be required at delivery.



DELIVERY ADDRESS


Please ensure that you fill in the correct address and contact information. 

We are unable to change the address once the order has been placed.

We will not be responsible for items not received due to an incorrect delivery address. 



RESTRICTIONS


We do not ship to P.O. Boxes.




FREE INTERNATIONAL SHIPPING



Based on the shipping destination country, we offer free international shipping for orders over minimum spend.



 ZONE A

Free shipping on orders over USD 200


USA, Malaysia, Indonesia, Thailand, Vietnam, South Korea, Taiwan, Hong Kong.



ZONE B

Free shipping on orders over USD 225


Japan, Australia,  New-Zealand, Canada



ZONE C

Free shipping on orders over Orders over USD 250


UK, Ireland, France, Spain, Portugal, Italy, Germany, Netherlands, Belgium, Austria, Luxembourg.



ZONE D

Free shipping on orders over USD 275


UAE, Bahrain, Kuwait, Switzerland, Greece.



ZONE E

Free shipping on orders over USD 300


Rest of the world





Do let us know if you need any help.

If you have any specific queries regarding shipping & delivery, you can contact us through any one of the following ways.

CHAT: The quickest way to reach us, 

write in, in our live chat window with your name, message and contact details, & we'll reply as quickly as we can. 

(during business hours).


WHATSAPP : Send us a Whatapp text message at, 

+65-9106 7564


EMAIL:  contact@kanyeka.com

 

Alternatively, you can fill in the form below and we'll write back at the earliest.


Name:

Phone:

Email:

Message: