TERMS & CONDITIONS

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READ OUR TERMS & CONDITIONS OF USAGE



GENERAL CONTENT ON THE KANYEKA WEBSITE


The content of the webpages on this website is for your general information and personal use only. Neither we, nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website, for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by the law. You accept that the content and information on this website is subject to change, amendment, addition and/or deletion at any time without notice to you.


TRADEMARKS & OTHER INTELLECTUAL PROPERTY BELONGING TO KANYEKA


All KANYEKA logos, trade names and service marks used on this website and otherwise, including, but not limited to, text, graphics, design, layout, look, appearance and code are the property of www.kanyeka.com. We grant permission to electronically copy and to print the portions on this website that would be required by you for the sole purpose of placing an order or pre-order or purchasing products from www.kanyeka.com. Any other use including, but not limited to, the reproduction, distribution, display or transmission of the content of this website is strictly prohibited.


USER AGE RESTRICTIONS


You must be at least 18 years of age to use this website. By using this website, and by agreeing to these terms and conditions, you warrant and represent that you are at least 18 years of age.


USE OF CONTENT ON THE KANYEKA WEBSITE


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

You may not use any content of this website for any of the following actions: 

(a)to document and copy, publish, republish, post, modify or alter any content of this website without prior written consent from us; 

(b)to harass in any manner or form through this website, including by email, direct messages, chats, comments, or by use of obscene or abusive language; 

(c)to impersonate another person, including, but not limited to, a licensed employee, representative, supplier, contractor, advisor, consultant or any other affiliate;

 (d)to post, upload, publish, distribute or share through this website, any content that is libellous, defamatory, offensive, obscene, abusive, threatening, illegal or otherwise objectionable or invasive of privacy, or constitute, or has the potential to encourage, a criminal offence, or violate the rights of any party or may violate the applicable law; 

(e)to, except with our express written permission, distribute or commercially exploit the content or transmit it or store it in any other website or other form of electronic retrieval system; 

(f)to conduct any illegal action or unlawful activity; 

(g)to solicit the conduct of any illegal action or unlawful activity that infringes on the rights of www.kanyeka.com.


EXTERNAL SITES BELONGING TO THIRD PARTIES


All trademarks reproduced in this website that are not the property of, or licensed to, the operator, are acknowledged on the website. This website may also include links to other websites from time to time. These links, that are operated by third parties, are provided for your convenience and/or to deliver to you a better user experience. This does not signify that we endorse, or are responsible for, the content on their websites and as such, we have no control over their websites. Each of these parties and their websites have their own terms and conditions including privacy policies and data collection practices etc. that are separate from, and independent of, kanyeka.com. By accessing these websites through the links on kanyeka.com, you fully accept that it is at your own risk and responsibility.


CONTRACT OF SALE


All the terms and conditions apply to purchases, orders and pre-orders made through www.kanyeka.com, which is the property of and operated by KANYEKA Pte. Ltd. We advise you to read the terms and conditions carefully before you make a purchase, or place an order or a pre-order. We shall not be liable for any detriment incurred by the reliance you place on this website or its contents. A contract of sale shall be considered complete only when the item(s) in the cart have been completely paid for through any of the payment options provided, and when the entire check out process is completed. Items added to the cart are not considered sold to you unless you complete the transaction.


ACCEPTANCE OF ORDER


Making a purchase or placing an order or a pre-order through www.kanyeka.com, means that you have agreed with and signed a contract to make an offer to purchase or order or pre-order a product from our website. This contract will be valid and binding on both you and us, and cannot be amended, modified or cancelled unless we agree to do so in writing. You accept that when you make a purchase through our website, you are disclosing information about you that is genuine, true, legal, accurate, current, up to date and complete. We shall not be held responsible or liable for any detriment caused by your wrongful disclosure.

Please note that presently, under any conditions, we do not accept cancellation of orders, pre-orders or purchases made through our website. You can however choose to return your purchase to us within 7 days of receipt, should you not be completely satisfied with your purchase. For more information on this, please refer to the details on our RETURNS & EXCHANGES page.


ACCOUNT & REGISTRATION


As part of the checkout process, when making a purchase or placing an order or pre-order, you are prompted to register an account with us. Registration with us requires you to disclose to us your personal particulars, including your name, postal address, phone number and email id. Security information, like your email, password etc., is used to to prevent any unauthorised access to your account. Please note that you are fully responsible for maintaining the confidentiality and security of your account information on our website. If at any time, you have reason to believe that your account information has been leaked or hacked, please notify us immediately. We shall not be held liable for any breach of your account information or any detriment arising thereof, regardless of whether you have notified us or not.


LIMITATION & LIABILITY


To the fullest extent permitted by applicable laws, we, on behalf of our owners, directors, agents, suppliers. licensors and service providers, exclude and disclaim liability for any losses and expenses of whatever nature and howsoever arising, including, without limitation, any direct, indirect, general, special, punitive, incidental or consequential damages, loss of use, loss of data, loss caused by a virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, even if we have been advised of the possibility of such damages or losses arising out of, or in connection with, the use of this website or any external third party website with which we are linked, or any merchandise available on our website. You assume total responsibility for establishing such procedures for data backup and virus checking as you consider necessary. This limitation of liability applies whether the alleged liability is based on contract, tort (including negligence), strict liability or any other basis.


WARRANTY DISCLAIMER


www.kanyeka.com makes no representations or warranties, either express, implied or statutory including but not limited to any implied warranties of merchant’s ability or fitness for a particular purpose. In no event will either party be liable to the other party for indirect special, collateral, incidental or punitive damages in connection with or arising out of the website or any of its contents, services performed or feature of the website. These excluded damages include but are not limited to outside computer time, loss of goodwill, loss of income or profits, loss of savings, loss of use, loss of or corruption of data or interruption of business.


INDEMNIFICATION


By using, viewing, visiting this website. you agree to indemnify, defend and hold harmless www.kanyeka.com, its owners, director, consultants, agents, suppliers, licensors and affiliates (collectively called the "Service Providers"), from and against all claims, losses, damages, costs, liabilities, expenses but not limited to attorney's fees, costs and legal expenses arising from your use of this website or any content or feature on this website or resulting from any violation of our terms and conditions or any activity related to your account on www.kanyeka.com (including negligence or wrongful conduct) by you or any other person accessing this website through your account with www.kanyeka.com.


GENERAL DISCLAIMER


The information contained in this website is for general information purposes only. The information is provided by KANYEKA and, while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy , reliability , suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will KANYEKA be liable for any loss or damage including, without limitation, indirect or consequential loss or damage , or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the website. Through this website you are able to link to other websites that are not under the control of KANYEKA. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them. Every effort is made to keep the website up and running smoothly. However, KANYEKA takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


PRODUCT DESCRIPTIONS, PHOTOS & MEASUREMENTS


(a)PRODUCT DESCRIPTIONS

We have made every attempt to describe the products as accurately as possible. Nevertheless, occasionally there might occur some inaccuracies, typographical errors or misinterpretations. We reserve the right to correct such inaccuracies or typographical errors whenever we identify them. We make no representations and warranties about the suitability of this information, including but not limited to product colours, measurements and dimensions, surfaces, linings and hardware, prints, embroideries, weaves and embellishments.


(b)PRODUCT PHOTOS

Our products are photographed in both studio and natural lighting. Studio photography involves colour calibration. All product colours displayed on our website are for illustration purposes only. Because of differences in picture inks, computer monitors, tablet and smartphone screens or printer inks, colours of the actual products may vary from those that are observed or viewed.


(c)PRODUCT MEASUREMENTS

All our measurements are taken manually. Occasionally, there may be slight discrepancies of 1-3 cm between product measurements on the website and those of the actual items. Since all our products are handcrafted with an artisanal quality to them, these negligible variations are a natural outcome and should not be treated as defects. These differences in measurements, if any, do not in any way hinder the function or mar the beauty of our products.


SURFACE & TEXTURES


All KANYEKA products, are crafted using only premium quality materials. Depending on the design and style and category of the product , these materials may or may not be treated with dyes, surfaces finishes, protective coats and platings or metallic foils to enhance their quality and or style. All our materials are thoroughly tested for their durability and finish. The presence of natural markings, slubs, grains, creases, minor flaws or discreet shade differences may be part of the base materials, each of which has its own unique characteristics. These should not be treated as defects and are in fact true identifying qualities of the handmade nature of our products. Where applicable, our materials are hand dyed and so there may or may not be slight differences in colours of the final products in each lot. These shade differences are insignificant and hence are to be considered acceptable. Please note that for our handbags and other leather accessories, we do not use leathers from exotic animals, endangered or otherwise. We also do not use any real animal fur in any of our products.


LINING, HARDWARE & EMBELLISHMENTS


Just as we do to our base materials, we pay an equal amount of attention to the quality and function of linings and accessories used in our products. The lining fabrics we use are densely woven, and so durable yet light-weight. As we use up whole batches of these linings during each production, there may or may not be variances in shades or weaves in each of the batches used. These variances are to be considered acceptable.

Just like the linings, the embellishments and hardware are custom made for every production batch of products. Since the plating and coating of hardware is a laborious process done by hand, there may or may not be slight variations in the shade of the hardware used in every batch of our products. However, please be assured that we make no compromises where the quality and functionality of the lining and hardware are concerned.


BRANDED PACKAGING


Besides creating beautiful, statement products , we at KANYEKA also endeavour to bring to you a luxurious, novel experience through our unique branded packaging. We have thoughtfully designed all our packaging without compromising on either functionality or style. In keeping with the demand for practical packaging with an exclusive experience, we are constantly trying to innovate in terms of designs, sizes, construction and processes used in our packaging. We reserve the right to alter at any time the design, dimensions, colours, prints, textures and other details of our packaging as and when we deem fit


PRICING POLICY


Our range of truly unique products form the cornerstone of our brand. We heavily invest our resources, time and energy into bringing to you something that you would not find elsewhere. Besides innovation through continuous research and development, we pay equal attention to the quality and finish of all our products. So our pricing structure is consummate with the novelty of design, the high quality standard of the materials used, and the labour involved in making them. Nevertheless, we always try our best to bring you versatile products that never go out of style, at accessible price points.All the prices on our website are indicated in Singapore Dollars(USD). These prices do not represent the full prices that you will pay for the products as, depending on your country's laws, a customs duty or VAT or other taxes may be levied upon the value of the product you have purchased or ordered or pre-ordered from this website. Please note that the responsibility of paying any or all of such import taxes and levies rests on yourself, before or at the time the parcel arrives at your delivery address.We always try and ensure that all product prices are accurate and up to date. However, if an error has been made and a product has been listed at an incorrect price, we reserve the right to refuse or cancel any purchase or order or pre-order or accept a further purchase, order or pre-order. We reserve the right to change prices of any or all of the products as we deem fit and without giving any further notice to you.


DISCOUNTS, PROMOTIONS, OFFERS & CODES


Any promotions with or without codes, discounts and offers on products sold through our website are non-transferrable. You cannot use any offers, discounts and promotions and codes in conjunction with any other offers, discounts, promotions and codes, and are bound by the terms and conditions set therein, such as redemption by the published due dates if provided, or minimum purchase amounts stated. Please note that these offers, discounts, promotions or codes may be valid on selected products only, and cannot at any time be redeemed for cash. We reserve the right to modify, alter or cancel any promotion, discount, offer or code as we deem fit, and without giving you any further notice.


Do let us know if you need any help.

If you have any specific queries regarding the usage of our website, you can send them to us in the live chat window or email us at contact@kanyeka.com and we'll get back to you as soon as we can.

Alternatively, you can contact us through the form below and we will get in touch with you at the earliest.

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